Prepare Important Exam with GCX-GCD Exam Dumps(2025) [Q21-Q36]

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GCX-GCD, Genesys
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Prepare Important Exam with GCX-GCD Exam Dumps(2025) 

Pass Exam Questions Efficiently With GCX-GCD Questions

Genesys GCX-GCD Exam Syllabus Topics:

Topic Details
Topic 1
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 2
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 3
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 6
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 7
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

 

Q21. If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

 
 
 
 

Q22. Only the API calls made using your organization’s OAuth Clients are considered for billing.

 
 

Q23. Which of the following statements are true? (Choose two.)

 
 
 

Q24. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

 
 
 
 

Q25. Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

 
 
 
 

Q26. What type of trunk would you configure to connect to AudioCodes phones?

 
 
 
 

Q27. You can compare API version changes using the versioning page.

 
 

Q28. Which Genesys Cloud CX feature helps reduce wait time for each call?

 
 
 
 

Q29. The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

 
 
 
 
 
 

Q30. Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

 
 
 
 

Q31. As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

 
 

Q32. AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

 
 

Q33. If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

 
 
 
 
 
 

Q34. What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

 
 
 
 

Q35. Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

 
 
 
 
 
 

Q36. How do you represent your organization when you contact the Genesys Cloud CX support team?

 
 
 
 

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