[Sep-2026] ITILFND_V4 Exam Dumps – Free Demo & 365 Day Updates [Q44-Q60]

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[Sep-2026] ITILFND_V4 Exam Dumps – Free Demo & 365 Day Updates

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To prepare for the ITIL 4 Foundation Certification Exam, you can take a training course or study on your own using study materials and practice exams. ITILFND_V4 exam is open book, so you can bring the official ITIL 4 Foundation publication with you to the exam. However, it is important to note that the exam is designed to test your understanding of the ITIL 4 framework, and not just your ability to find information in the book.

The ITIL 4 Foundation certification is a valuable credential for IT professionals who want to enhance their knowledge and skills in ITSM. It demonstrates a commitment to best practices and continuous improvement in IT service delivery. By obtaining the certification, candidates can open up new career opportunities and improve their earning potential.

Q44. Which term relates to service levels aligned with the needs of service consumers?

Service management

Warranty

Cost

Utility

Q45. Which statement about the purpose of the Monitoring and event management practice is TRUE?

Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Systematically observe services and service components, and record and report selected changes of state identified as events

Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Q46. Which dimension considers the application of artificial intelligence to service management?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Q47. Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

Service request management

Incident management

Service desk

Change enablement

Q48. Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Focus on value

Start where you are

Think and work holistically

Keep it simple and practical

Q49. Which describes a standard change?

A change that needs to be scheduled, assessed and authorized following a defined process

A change that is typically implemented as a service request

A high-risk change that needs very thorough assessment

A change that must be implemented as soon as possible

Q50. What is the primary focus of business capacity management?

Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Q51. Which will help solve incidents more quickly?

Target resolution times

Escalating all incidents to support teams

Collaboration between teams

Detailed procedural steps for incident investigation

Q52. What is defined as any component that needs to be managed in order to deliver an IT service?

A service request

A configuration item (CI)

An incident

An IT asset

Q53. Which describes a CORRECT approach to change authorization?

Changes included in the change schedule are pre-authorized and do not need additional authorization

Normal changes should be assessed and authorized before they are deployed

Emergency changes should be authorized by as many people as possible to reduce risk

Normal changes are typically implemented as service requests and authorized by the service desk

Q54. Which practice identifies changes of state related to infrastructure, services, and business processes?

Monitoring and event management

Information security management

Service configuration management

Change enablement

Q55. Which is part of the ‘focus on value’ guiding principle?

Understanding what services help the service consumer

Reducing the number of steps in the customer experience

Assessing services to identify parts that can be reused

Identifying activities that can be achieved in smaller iterations

Q56. Which is handled as a service request?

An investigation to identify the cause of an incident

A compliment about an IT support team

The failure of an IT service

An emergency change to implement a security patch

Q57. Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the ‘start where you are’ guiding principle.

measurement

tools

plans

process

Q58. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

Change control

IT asset management

Service desk

Service request management

Q59. What describes how components and activities work together to facilitate value creation?

The ITIL service value system

The ITIL guiding principles