[Jan-2023] GCP-GC-IMP PDF Dumps Extremely Quick Way Of Preparation [Q28-Q47]

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[Jan-2023] GCP-GC-IMP PDF Dumps Extremely Quick Way Of Preparation

Download GCP-GC-IMP Dumps (2023) – Free PDF Exam Demo

Q28. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Activity

Chat Icon

Documents

Admin

Q29. Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

Q30. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep LinkedIn information updated.

When employees have free time, they can review biographies of their peers.

Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.

Q31. What are two methods for creating a conference call in Genesys Cloud?

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Click the Conference button in Genesys Cloud’s directory then enter the names or phone numbers of the attendees

Have all attendees call you. When all calls are active, click the Start Conference button.

Q32. What additional functionality does Communicate brings to Genesys Cloud?

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Q33. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Admin > Account Settings > Organization Settings

Admin > Account Settings > Organization

Admin > Account Settings > Organization Settings > Settings

Q34. Which statement is true regarding chat rooms in Genesys Cloud?

Notifications can be turned off per room.

There is a maximum of 50 users to a room.

You must have the room_user permission to use rooms.

Administrators assign people to rooms.

Q35. You can select multiple files to upload into a workspace in the Documents feature.

True

False

Q36. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

Q37. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

The default protocol

TCP

TLS

SIP

UDP

Q38. Select the Access level permission types for workspace membership. (Choose three.)

Full Access

Partial

Read Only

Write Only

Contributor

Collaborator

Q39. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Yes

Q40. How do you represent your organization when you contact the Genesys Cloud support team?

Organization ID

Company Name

Agent Name

Q41. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn’t. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Resend the invite.

Add John to Genesys Cloud again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud support.

Reset John’s password and let him know the password to log in with.

Tell John to be patient and wait for the email to arrive.

Q42. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Admin > Account Settings > Organization Settings

Admin > Account Settings > Organization

Admin > Account Settings > Organization Settings > Settings

Q43. Which button would you click to mute yourself when on a call?

Microphone

Vertical bars

Dialpad

Drop-down arrow

Phone with down arrow

Q44. How many types of groups are there by default?

Q45. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

Q46. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone’s settings in Genesys Cloud to a physical phone?

The phone model

The Base Settings

The phone name

The Hardware ID (MAC address)

Q47. Where can you find people in your organization and add external contacts to the organization?

Documents

Activity