Certified-Strategy-Designer Exam Questions – Real & Updated Questions PDF [Q70-Q93]

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Certified-Strategy-Designer Exam Questions – Real & Updated Questions PDF

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Identify the key relationships needed to solve the challenge statement identify the best presentation techniques for communicating a vision
Topic 2	Determine the technical and business capabilities that underpin the delivery of vision to solution Identify the metrics and signals that will define success
Topic 3	Given a scenario, utilize the tools for productive cross-discipline collaboration Identify the best methods of co-creation to employ with customers and stakeholders
Topic 4	Determine the knowledge and skill infusions needed in the creation of a vision Given a customer scenario, advocate for ethics and values on behalf of both users and the organization
Topic 5	Given a scenario, craft a strategy to create alignment Given a business need, connect user needs to high-level Salesforce capabilities

QUESTION 70
A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?

Desirability

Feasibility

Viability

QUESTION 71
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

Increased goal completion rate

Increased human takeover rate

Decreased length of support calls

QUESTION 72
Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

Heuristics evaluation

Business model canvas

Corporate integrity workshop

QUESTION 73
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

Create a social contract and promote a detailed plan for how to execute on the new teams charter.

Outline chain of command and set ground rules for how to properly execute design thinking methodologies.

Facilitate activities to gain an understanding of each others’ skills, communication styles, and expectations.

QUESTION 74
Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?

Quantitative Research

Consequence Scanning

Journey Mapping

QUESTION 75
As part of Cloud Kicks’ new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

Applicable privacy acts

Globally-accepted privacy act

Cookie consent requirements

QUESTION 76
A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

Process Mapping Workshop

Prioritization Workshop

Empathy Workshop

QUESTION 77
A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

Minimize technical stakeholders’ input at this early stage.

Ensure all ideas have buy-in from technical stakeholders.

Explore feasibility and opportunities for future innovation.

QUESTION 78
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision”

Cross-functional survey

Storyboard

Creative brief

QUESTION 79
Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company’s latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

User Acceptance Testing

Consequence Scanning Workshop

Global Trend Analysis

QUESTION 80
A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.
As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?

Design a usability testing recruit plan that leans heavily on environmentalists.

Research design patterns applicable to digital commerce and business logistics.

Establish KPIs and instill checkpoints in the product development process.

QUESTION 81
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

Make a presentation on design best practices and have industry experts speak on new market conditions.

Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.

Restate business goals and show how design could be used to de-risk exploration of this opportunity.

QUESTION 82
Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

Focus on features, including detailed outputs associated with each one.

Ensure stakeholders stay connected and aligned during roadmap development

Set expectations that once the roadmap is approved It will not be modified.

QUESTION 83
Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

Accessibility needs to be integrated throughout the entire project lifecycle.

Integrated accessibility evaluation methodologies are not helpful in this context.

Adequate accessibility measures make usability testing redundant.

QUESTION 84
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision”

Cross-functional survey

Storyboard

Creative brief

QUESTION 85
A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

Plot insights on a 2×2 diagram of effort and impact, and align with stakeholders.

Ask each team member to create insights based on their expertise and support with collected quotes.

As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

QUESTION 86
A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

Brainstorm

Team agreement

Consequence Scanning workshop

QUESTION 87
A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A plan description including who needs to act and what they need to do

A detailed report of the data that informed the new vision

The different options explored in the process of designing this vision

QUESTION 88
Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

Outcome and bandwidth

Resourcing and budget

Value and effort

QUESTION 89
Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don’t have much time to invest.
What should CK’s strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

Create three moments that matter, where top leaders will be invited to provide feedback.

Create a communication plan based on leaders’ interest, influence, and level of support for the work.

Create individual plans for working with top leaders based on their preferred cadence and type of involvement.

QUESTION 90
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A journey map allows for the creation of a solution architecture diagram.

A journey map will allow the developers to start building.

A journey mapping exercise will provide ail of their technical requirements.

QUESTION 91
Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

Focus on features, including detailed outputs associated with each one.

Ensure stakeholders stay connected and aligned during roadmap development

Set expectations that once the roadmap is approved It will not be modified.

QUESTION 92
Customer service surveys and user feedback reveal Cloud Kicks’ users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

Align design implications to business goals.

Co-create a journey map with users

Identify user quotes to make the case.

QUESTION 93
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company’s customers?

Share prototypes of different interface directions with 100 people who regularly use their bank’s app.

Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.

Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.