(2023) PASS C_C4H510_04 Exam Free Practice Test with 100% Accurate Answers [Q21-Q41]

NO.21 A maintenance plan is created with the condition “Every 5 weeks”. Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

NO.22 Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

NO.23 Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

NO.24 You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

NO.25 Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

NO.26 When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

NO.27 Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

NO.28 Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.

NO.29 Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

NO.30 Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

NO.31 You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?

NO.32 Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

NO.33 Which item can be assigned to organizational structures, team assignments and workflow rules?

NO.34 Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

NO.35 Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

NO.36 Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

NO.37 Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

NO.38 Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

NO.39 Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

NO.40 Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

NO.41 When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.