[Oct 01, 2026] Get New Plat-Admn-201 Certification Practice Test Questions Exam Dumps [Q31-Q48]

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[Oct 01, 2026] Get New Plat-Admn-201 Certification Practice Test Questions Exam Dumps

Real Plat-Admn-201 Exam Dumps Questions Valid Plat-Admn-201 Dumps PDF

Salesforce Plat-Admn-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
Topic 2	Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
Topic 3	Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
Topic 4	Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 5	Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 6	Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 7	Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.

NEW QUESTION 31
A Platform Administrator wants to limit the kinds of reports their users can create. Which tool should the administrator use?

Hide Report Types

Report Folder Sharing

Standard Report Types

Joined Report

NEW QUESTION 32
A Platform Administrator wants to customize the navigation menu for users in the Salesforce mobile app. The organization has not yet implemented any Lightning apps for mobile use. Which statement about the Mobile Only app navigation is correct?

Lightning pages and Visualforce pages automatically appear in the Mobile Only navigation menu without requiring tabs to be created first.

The Mobile Only app can be customized to show different navigation menus for different user profiles and permission sets.

The first four items in the Mobile Only navigation menu appear both in the navigation menu and in the navigation bar at the bottom of the screen.

The Mobile Only app automatically includes all standard Salesforce objects in the navigation menu based on user permissions.

NEW QUESTION 33
A sales rep has left the company, and a Platform Administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the team as is. Which tool should the administrator use to accomplish this?

Data Loader

Dataloader.io

Mass Transfer Records

Data Import Wizard

NEW QUESTION 34
At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should a Platform Administrator use to deliver this requirement?

Approval Process

Formula Field

Flow Builder

Prebuilt Macro

NEW QUESTION 35
A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user’s conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

“This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case.”

“Use this action to create a new Salesforce Case record. The goal is to document a customer’s issue in the system. Use this when the user’s intent is to create a formal record of their problem or question.”

“Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved.”

“The createCase code snippet is configured to create a case. It runs in the background to handle the user’s request to log a new issue. Its purpose is to solve the customer’s issue.”

NEW QUESTION 36
Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles. How should the administrator ensure the support reps have the appropriate access to the console?

Enable the Service Cloud User feature license for the support reps on the User Detail page.

Create a permission set for the Service Console and assign it to the support reps.

Build a Service Console using Lightning App Builder for the custom service profile.

Assign the Salesforce Platform User License to the support reps.

NEW QUESTION 37
A Platform Administrator at Cloud Kicks would like to use Salesforce to start tracking details around its marketing efforts. They would like to track details around emails, trade shows, and webinars. Additionally, each of these initiatives will need to track different types of information.
How should the administrator accomplish this?

Create a custom report type with relevant fields.

Create a custom field on the Campaign object for the type of initiative.

Create record types and page layouts for each type of campaign.

Use campaign hierarchies to organize campaign types.

NEW QUESTION 38
How should a Platform Administrator view Currencies, Fiscal Year settings, and Business Hours in Salesforce?

User Management Settings

Company Settings

Custom Settings

Feature Settings

NEW QUESTION 39
Cloud Kicks’ management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface. What should a Platform Administrator use to implement this request?

App Builder

Screen Flow

App Manager

Omni-Channel

NEW QUESTION 40
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should a Platform Administrator set up the Campaign to simplify reporting?

Create individual Campaigns that all have the same name.

Configure Campaign Member Statuses to record which event Members attended.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign.

Add different record types for the monthly event types.

NEW QUESTION 41
What are three characteristics of a master-detail relationship?

Each object can have up to five master-detail relationships.

Permissions for the detail record are set independently of the master.

Roll-up summaries are supported in master-detail relationships.

The master object can be a standard or custom object.1

The owner field on the detail records is the owner of the master record.2

NEW QUESTION 42
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
What should a Platform Administrator use to complete this requirement?

Escalation Rules

Auto Response Rules

Assignment Rules

Validation Rules

NEW QUESTION 43
In an approval process, what happens when a queue is selected as the approver?

The queue requires unanimous approval from all of its members before the record is approved.

Any member of the queue can approve or reject the record and the queue is treated as a single entity.

Only the queue owner is notified about the approval request, not its members.

The queue can only be used for objects that do not support individual user approvals.

NEW QUESTION 44
Ursa Major Solar wants to roll out the Salesforce mobile app, and the first information it wants its users to see is the Top Opportunities report. What should a Platform Administrator configure to achieve this?

Add the Reports tab to the Salesforce mobile app.

Enable Today for the Salesforce mobile app.

Enable Mobile Home for the Salesforce mobile app.

Add the Dashboards tab to the Salesforce mobile app.

NEW QUESTION 45
Which two actions should a Platform Administrator perform with Case escalation rules?

Send email notifications.

Change the Case Priority.

Reopen the Case.

Reassign the Case.

NEW QUESTION 46
Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues? 2424

Lightning Analytics

Lightning Usage App

Lightning Page Visibility Rule

Lightning App Builder Analytics

NEW QUESTION 47
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement? 47

Escalation Rules

Auto Response Rules

Assignment Rules

Validation Rules

NEW QUESTION 48
A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70

Write the instructions generically to allow the agent maximum flexibility in its reasoning.

Include an extended list of example user questions so the agent can learn from patterns.

Keep instructions as minimal as possible to reduce agent latency.

Add business-specific language rather than plain language.