ITIL-4-Transition Premium Exam Engine – Download Free PDF Questions [Q13-Q27]

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ITIL-4-Transition Premium Exam Engine – Download Free PDF Questions

Instant Download ITIL-4-Transition Free Updated Test Dumps

QUESTION 13
Which statement about user communities is CORRECT?

User communities are created by service providers to investigate the cause of problems

Communities set up by users may be recognized and supported by service providers

Informal user communities should be disbanded and merged into official groups

Every user community should have at least one super-user

QUESTION 14
Which statement is CORRECT when considering a transformation to high velocity IT?

All organizations benefit from high velocity

High performance is usually part of the change

High-velocity IT should be applied throughout the organization

Customer-facing systems should be excluded from the change

QUESTION 15
Which describes the value driven approach to service design?

The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

A process improvement philosophy that prioritizes flow efficiency over resource efficiency

Designing just enough features to satisfy early customers, and providing feedback for future development

QUESTION 16
An organization’s lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

Clarifying definition of done’

Introducing a push system

Increasing batch sizes

Limiting work-in-progress

QUESTION 17
Which is a purpose of the customer journey?

To understand the interactions between the user and the service provider

To maximize the co-creation of value from both an outcome and experience perspective

To understand the service consumer resources required to deliver the service

To maximize the number of contacts with the customer in order to enhance the service

QUESTION 18
An organization is reviewing the support of its IT services.
Which is an example of an ‘outside in’ approach?

Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

Contacting the organization’s ITSM software tool provider to learn about software updates which might improve the support of the services

QUESTION 19
From the perspective of a service provider how does the digital product lifecycle start?

With the onboard mg of customers

With the exploration of market opportunities

With the co creation of value

With the offboarding of customers

QUESTION 20
When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?

Create a clear picture of what is changing and why it is valuable

Develop a value stream map of the desired future changes

Create corrective action plans for staff who are resistant to the change

Communicate areas of waste that can be eliminated

QUESTION 21
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

Digital organization

High velocity IT

Digital transformation

IT transformation

QUESTION 22
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

The IT change manager

The software development manager

The sponsor in the service consumer organization

The other members of the software development team

QUESTION 23
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

Service integration and management

Machine learning

Swarming

An information model

QUESTION 24
How should the seven guiding principles be combined when an organization is making a decision?

By using all the guiding principles equally when making any decision

By using the one or two guiding principles that are most relevant to the specific decision

By using the focus on value’ principle and one or two others that are relevant to the specific decision

By reviewing each guiding principle to decide how relevant it is to the specific decision

QUESTION 25
What do design thinking and service-dominant logic have in common?

Both require clearly defined requirements and acceptance criteria

Both involve collaborating with customers to ensure their needs are met

Both focus on product functionality and on building new features

Both focus solely on the needs and problems of the consumers

QUESTION 26
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have

Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

Publish a printed weekly newsletter that clearly and consistently communicates change

QUESTION 27
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

Defining the features and functionality of services by relying on the developers’ previous experience of designing similar systems for customers

Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

Involving customers and users in testing activities to understand whether the service meets the customers’ and users’ expectations

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