[Q208-Q226] Get instant access to ITIL-4-Foundation Practice Tests 2022 Free Updated Today!

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Get instant access to ITIL-4-Foundation Practice Tests 2022 Free Updated Today!

Welcome to download the newest PassLeader ITIL-4-Foundation PDF dumps ( 462 Q&As)

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 2	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 3	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 4	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 5	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

NO.208 What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?

Restricting information about the improvement to essential stakeholders only.

Increasing collaboration and visibility for the improvement.

Involving customers after all planning has been completed.

Engaging every stakeholder group in the same way, with the same communication.

Explanation/Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

NO.209 What should be done for every problem?

It should have a workaround to reduce the impact

It should be prioritized based on its potential impact and probability

It should be resolved so that it can be closed

It should be diagnosed to identify possible solutions

NO.210 Which activity captures the demand for incident resolution and service requests?

Change control

Problem management

Service desk

Service catalogue management

NO.211 Service transition contains detailed descriptions of which processes?

Change management, service asset and configuration management, release and deployment
management

Change management, capacity management, event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfillment

NO.212 Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

costs

users

value

performances

NO.213 What should a release policy include?

The process owner and process manager for each type of release

The roles and responsibilities for incident and problem resolution

The naming convention and expected frequency of each type of release

The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

NO.214 Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

Progress iteratively with feedback

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

NO.215 Which statement about change management is CORRECT?

It optimizes overall business risk

It optimizes financial exposure

It ensures that all changes are authorized by the change advisory board (CAB)

It ensures that service requests follow the normal change management process

NO.216 What can be described as an operating model for the creation and management of products and services?

Governance

Service value chain

Guiding principles

Practices

NO.217 Which principle concentrates on service consumers?

Start where you are

Optimize and automate

Keep it simple

Focus on value

NO.218 Which is an example of improving service utility using service management automation?

Pre-determined routing of a service request

Reducing the time to compile service data

Monitoring service availability

Faster resource allocation

NO.219 Which is the BEST example of a standard change?

The review and authorization of a change requested by a customer

The implementation of a critical software patch in response to a vendor security Issue

The Installation of a software application in response to a service request

The replacement of a component in response to a major incident

NO.220 What is defined as “the role that uses services?

Service consumer

Customer

User

Sponsor

NO.221 What is required by all service desk staff?

Excellent technical knowledge

Root cause analysis skills

Demonstration of emotional intelligence

Knowledge of telephony technology

NO.222 Which Guiding principle says that it is not usually necessary to build something new?

Focus on value

start where you are

Progress iteratively with feedback

Think and work holistically

NO.223 Why should incidents be prioritized?

To help automated matching of incidents to problems or known errors

To identify which support team the incident should be escalated to

To ensure that incidents with the highest business impact are resolved first

To encourage a high level of collaboration within and between teams

NO.224 Which practice handles all pre-defined user-initiated service actions?

Deployment management

Incident management

Service level management

Service request management

NO.225 Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

assets

values

elements

services

NO.226 Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Information security management

Change enablement

Problem management

Service configuration management

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