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  • Download ServiceNow CIS-ITSM Exam Dumps to Pass Exam Easily in 2023 [Q52-Q71]

Download ServiceNow CIS-ITSM Exam Dumps to Pass Exam Easily in 2023 [Q52-Q71]

Posted on December 18, 2023 By freedumps No Comments on Download ServiceNow CIS-ITSM Exam Dumps to Pass Exam Easily in 2023 [Q52-Q71]
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Download ServiceNow CIS-ITSM Exam Dumps to Pass Exam Easily in 2023

Get 100% Real Free ServiceNow Certification CIS-ITSM Sample Questions

ServiceNow CIS-ITSM certification is essential for IT professionals who want to demonstrate their expertise in IT Service Management and advanced ServiceNow concepts. Certified Implementation Specialist – IT Service Management certification exam validates the skills of professionals in areas such as incident management, service catalog, change management, problem management, knowledge management, and service level management. Certified Implementation Specialist – IT Service Management certification also recognizes the professional’s ability to configure, customize, and deploy the ServiceNow ITSM applications. By passing the ServiceNow CIS-ITSM certification exam, professionals can enhance their job prospects, increase their earning potential, and validate their credibility in the IT Service Management domain.

ServiceNow CIS-ITSM certification exam focuses on various aspects of IT Service Management such as Incident Management, Problem Management, Change Management, Service Level Management, and Service Request Management. CIS-ITSM exam is designed to evaluate your understanding of ITSM processes and how they can be implemented using ServiceNow. Certified Implementation Specialist – IT Service Management certification exam is intended for IT professionals who have experience working with ServiceNow ITSM and are looking to validate their knowledge and skills.

 

NEW QUESTION 52
Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)

 
 
 
 
 

NEW QUESTION 53
Which of the following database views is useful if you need to create a report of the changes that were closed by category?

 
 
 
 

NEW QUESTION 54
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

 
 
 
 
 

NEW QUESTION 55
Which module is used to view a list of Knowledge Bases?

 
 
 
 

NEW QUESTION 56
Which of the following variables is NOT supported within a multi-row variable set?

 
 
 
 

NEW QUESTION 57
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of Awaiting Problem.)

 
 
 
 
 
Explanation
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won’t update the associated Incidents. The Resolve Incidents UI Action must be used to update the incidents.

NEW QUESTION 58
Which of the following can be used to standardize the body of Outbound email notifications?

 
 
 
 

NEW QUESTION 59
Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options

 
 
 
 
 
 
 

NEW QUESTION 60
Which of the following is NOT a valid On Hold reason?

 
 
 
 

NEW QUESTION 61
Which of the following statements is true regarding Group Type?

 
 
 
 

NEW QUESTION 62
The calculation of incident priority is based on both impact and urgency fields.

 
 

NEW QUESTION 63
What is the purpose of “time_worked” field in incident table?

 
 
 
 
This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.

NEW QUESTION 64
When does the requested item workflow initiate?

 
 
 
 

NEW QUESTION 65
Which of the following statements is true regarding the permission that a user of itil role has?

 
 
 
 
Explanation/Reference:

NEW QUESTION 66
What is the purpose of “Cascade Variables” checkbox in order guide?

 
 
 
 

NEW QUESTION 67
Which of the following users has the permission to reopen an incident?

 
 
 
 
 
Only the incident opener can reopen it.

NEW QUESTION 68
Catalog UI Policies CANNOT be included within variable sets.

 
 

NEW QUESTION 69
Users who approve changes require ServiceNow license unless they do the approval through email.

 
 
License is needed for approval even if the approval is done via email.

NEW QUESTION 70
Which of the following statements is true regarding configuration items and the table extended?

 
 
 
 
Explanation
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.

NEW QUESTION 71
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

 
 
 
 
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.

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