[Aug-2023] Pass Salesforce Field-Service-Lightning-Consultant Tests Engine pdf – All Free Dumps [Q109-Q130]

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[Aug-2023] Pass Salesforce Field-Service-Lightning-Consultant Tests Engine pdf – All Free Dumps

Salesforce Certified Field Service Lightning Consultant Practice Tests 2023 | Pass Field-Service-Lightning-Consultant with confidence!

QUESTION 109
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

QUESTION 110
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

Generate service in the organization’s default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

QUESTION 111
Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

QUESTION 112
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

Use Work Order and Work Order Line Items.

Use a custom object to model the Work Order pricing.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

QUESTION 113
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

Link rules to Relevance Groups.

Assign a high efficiency score.

Check ‘Keep These Appointments Scheduled’.

Include a Match Fields work rule.

QUESTION 114
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

QUESTION 115
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

Add Fields on the Page Layout.

Configure Field Sets on the Service Appointment.

Use Lookup Fields.

Create CSS in the Dispatcher’s Console.

QUESTION 116
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer’s container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer’s container?

Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

Add the container as an asset on the account and mark the parts internal assets.

Add the container as a product on the account and the parts to a child product related list.

Create a hierarchical relationship between the parent product container and child parts products.

QUESTION 117
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Assign Contractor 2 as an excluded Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

QUESTION 118
Which three objects are associated to the Work Type? Choose 3 answers

Service Appointments

Products Required

Resources

Skill Requirements

Articles

QUESTION 119
Geolocation tracking is enabled for Universal Containers’s Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

Set the Geolocation Update Frequency field to zero for contractors.

Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

Uncheck the Geocoding field on the Contractor’s profile.

A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

QUESTION 120
Each container consists of multiple parts that are tracked by Asset records. Universal Container’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Type to automatically create relevant line items for each Asset.

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

QUESTION 121
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

QUESTION 122
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician’s profile.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

QUESTION 123
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.

Use Products and Price Books to track the price.

Use Assets and Products to track the price.

Use a custom object to model the Work Order pricing and price.

QUESTION 124
A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”

QUESTION 125
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Deliver Service Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

QUESTION 126
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

Create a work to type automatically create relevant line time for each asset

Create a work order and work order line item for each asset being serviced

Create a work order for all assets being serviced and work order line item for each product consumed

Create a work order for each asset being serviced

QUESTION 127
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

Select the new policy as the scheduling policy for the scheduled optimization job.

Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

QUESTION 128
when the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?

Add the resources as a required resource on the contact

Add the resources as a required resource on the work order

Add the resources as a required resource on the asset

Add the resources as a required resource on the account

QUESTION 129
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Required Resource

Match Boolean

Preferred Resource

QUESTION 130
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?

Create work order line item, each with its own child service appointment

Create a multiple service appointment, each with its own child task records

Create a multiple service appointment each with its own child work order line item

Create a custom object records, each with its own child service appointment