Verified Salesforce-Loyalty-Management exam dumps Q&As with Correct 106 Questions and Answers [Q22-Q42]

Rate this post

Verified Salesforce-Loyalty-Management exam dumps Q&As with Correct 106 Questions and Answers

Salesforce Salesforce-Loyalty-Management Test Engine PDF – All Free Dumps from Free4Dump

Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Topic	Details
Topic 1	On-Going Loyalty Management: This section equips Salesforce Partners to sustain and optimize Loyalty solutions post-implementation. The topic includes leveraging analytics and dashboards, transitioning from sandbox to production, managing Loyalty campaigns, utilizing mobile app features, and resolving service-related issues.
Topic 2	Strategies and Design: Salesforce Partners learn how Loyalty Management aligns with customers’ business needs, processes, data requirements, and program parameters. This section includes identifying the appropriate Loyalty architecture, defining points and redemptions processes, benefits types, and the promotion lifecycle. Best practices for implementing Loyalty Management are also covered, ensuring practical application to real-world scenarios.
Topic 3	Integration: Integration is crucial for a seamless Loyalty Management experience. In this topic, Salesforce Partners determine strategies for integrating Marketing Cloud, Commerce Cloud, Service Cloud, Salesforce CDP, and external systems using API templates and endpoints.
Topic 4	Loyalty Program and Process Configuration: This section focuses on configuring the foundational and advanced features of Loyalty Programs. Salesforce Partners learn to configure tier models, member and partner management, customer incentives, and experiential features in this topic. Sub-topics also include defining promotions, eligibility rules, and personalized Loyalty pages using Experience Cloud templates. Configuring complex processing rules, user access models, and analytics dashboards equips Salesforce Partners with the expertise to deliver scalable, customer-centric Loyalty solutions.

NO.22 Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

Name, Partnership Start Data, Industry, Status, Billing Type

Name, Program, Program Partnership Category, Type, Billing Type

Name, Partnership Start Data, Billing Type, Status, Type

NO.23 A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

A flow to schedule and process the custom object’s pending records and another flow to perform tier-upgrade orchestration process

A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process

A data-processing-engine (DPE) to identify the qualified members

NO.24 What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

Created Date

Last Modified Date

Current Member Count

Reporting Enabled (Boolean)

NO.25 Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

Through Workspaces, check if the user profile has access to the new portal.

Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.

Create a new user and new profile for the member.

NO.26 A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

“Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.

“Blue” tier member with any transaction amount is <= $200, then “Outcome”; non-qualifying point deduction = transaction amount.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: tier-qualifying multiplier =2

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount / 2.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount.

NO.27 Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.

That the promotion has specified the Current Liability Amount.

That the flow is active and has been created to apply the promotion.

That the member is a campaign member of the promotion campaign.

NO.28 A new promotion named “Summer Sales” within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

“Add Segments” within the “Promotion Segments” section of the “Summer Sales” Promotion

Add the Segmented “Loyalty program members” to a new “Campaigns”.

Create a custom report using “Salesforce reports”.

Create a new segment within CDP.

NO.29 A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: – The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
– member’s expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

In “Segment Property”, set “Publish Schedule” to “Don’t Refresh”.

In the Segmentation Rule, Use “LoyaltyProgramMember” as the Direct object, > Operator: “This Month” for the “Membership Expiry Date” attribute.

In the Segmentation Rule, Use “LoyaltyProgramMember” as the Direct object, > Operator: “Next Number of days” = 30 for the “Membership Expiry Date” attribute.

In “Segment Property,” set “Publish Schedule” to “24 hours” and the appropriate “Start Date” and “End Date

NO.30 An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

Use the “issue Voucher” flow template.

Activate the voucher assignment batch.

Use Issue voucher from the Loyalty Program Member page.

Assign a voucher definition from the customer’s Loyalty Program Member.

NO.31 A new promotion named “Summer Sales” within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

“Add Segments” within the “Promotion Segments” section of the “Summer Sales” Promotion

Add the Segmented “Loyalty program members” to a new “Campaigns”.

Create a custom report using “Salesforce reports”.

Create a new segment within CDP.

NO.32 A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?

On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

On the Member Benefit Related List, linked to Loyalty Program Member

On the Transaction Journal Related List, Linked to Loyalty Program Member

On the Voucher Related List, linked to Loyalty Program member

NO.33 A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page

Assign user access to the analytics for Loyalty role.

Assign access by checking CRM Analytics plus user

Assign user access to permission sets for analytics for Loyalty.

Assign the user the analytics profile for analytics for Loyalty.

NO.34 In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record

Incorporate the Member Service Manager Home Dashboard on the Contact record

Incorporate the ‘Transaction Journals’ related list on the Contact record

Incorporate the ‘View Member Profile’ component on the Contact record

NO.35 Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

Associate the Loyalty Program with the site

Activate the Experience Cloud site

Add the relevant Experience Cloud components to the pages

Create the Experience Cloud site

NO.36 Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

Download an app from the AppExchange to connect Salesforce and the external system.

Create customer web service with Order Object

Create an schedule process to call the external system.

Create with the external system to create Transaction Journals.

NO.37 Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member’s information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

Setup the Member Summary Embedded Dashboard

Setup the Member Preferences Embedded Dashboard

Setup the Loyalty Program as Primary

Setup the Member NPS Dashboard

NO.38 What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Send Loyalty Promotion Segments to marketing Cloud

Automatically Add a New Individual Relationship

Activating and Publishing the Segment

Enable Connector Settings on all the Loyalty Objects

Enable Service Connector for Promotion Escalations.

NO.39 A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

Set the program partner type to redemption > Activate > Define the accrual cost per unit.

Set the program partner type to redemption > Activate > Define the redemption cost per unit

Set the program partner type to both > Activate > Define the accrual cost per unit.

Set the program partner type to accrual > Activate > Define the redemption cost per unit

NO.40 A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named
“voucher issued” with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

For the scenario described, where a loyalty program wants to send an immediate notification after a voucher is added to a member’s account, the entry event in Salesforce Marketing Cloud needs to trigger off of the creation of a record in Salesforce that contains the necessary data attributes for personalization.
Option C is the most suitable choice because it specifies an entry event based on the “Voucher,” “Contact,” and “LoyaltyProgramMember” objects. This approach aligns with the requirements because it directly utilizes the “first name” from the Contact object and the “membership number” from the LoyaltyProgramMember object, which are necessary for personalizing the notification message.
Moreover, Option C would likely require the least amount of development effort because it leverages existing Salesforce data and related objects without the need for additional configuration or data extensions. In contrast, other options would require the setup of a data extension or custom objects that may not be directly tied to the triggering event, thereby increasing the complexity and development effort.
In Salesforce Marketing Cloud, Journey Builder is the tool that would be used to create this customer journey. It allows for the configuration of entry events based on data changes in Salesforce, such as the addition of a voucher to a member’s account. The real-time nature of this trigger is essential for the immediate notification requirement.
According to Salesforce’s official documentation, using Salesforce data as the entry source for a journey allows for real-time messaging based on record creation or updates. This means that as soon as a voucher record is created or updated in Salesforce, the entry event can trigger and begin the journey, which will send the personalized notification to the member.
In practice, setting up this entry event in Journey Builder would involve specifying the criteria for the trigger (in this case, the creation of a voucher) and mapping the necessary data fields for personalization. This is consistent with Salesforce’s best practices for creating personalized, real-time customer engagements through Journey Builder.
Salesforce’s documentation on Journey Builder and real-time event triggers provides further details on how to configure these types of journeys and can be referred to for step-by-step guidance and the latest feature updates.

NO.41 The existing Loyalty Program would need to have its “members-record” transferred from an SQL database into a new Salesforce Loyalty Management org, where its members’ records are kept within a data table named “tbl_Member” with the following data contents:
* the program member’s personal particular and contact information
* member’s current-tier value
* member’s tier-points
Which object combinations should be used for data migration of the source’s member records into the Loyalty Member org?

“LoyaltyProgramMember’, “LoyaltyTier”. “LoyaltyProgramCurrency”. “Contact” and “Account” Object.

“LoyaltyProgramMember”, “LoyaltyMemberTier”, “LoyaltyProgamCurrency”. “Account” Object.

“LoyaltyProgramMember”, “LoyaltyTier”, “LoyaltyMemberCurrency”. ‘Contact” and “Account” Object.

“LoyaltyProgramMember”. “LoyaltyMemberTier”, “LoyaltyMemberCurrency”. “Contact” and “Account” Object.

NO.42 The existing Loyalty Program would need to have its “members-record” transferred from an SQL database into a new Salesforce Loyalty Management org, where its members’ records are kept within a data table named
“tbl_Member” with the following data contents:
* the program member’s personal particular and contact information
* member’s current-tier value
* member’s tier-points
Which object combinations should be used for data migration of the source’s member records into the Loyalty Member org?

“LoyaltyProgramMember’, “LoyaltyTier”. “LoyaltyProgramCurrency”. “Contact” and “Account” Object.

“LoyaltyProgramMember”, “LoyaltyMemberTier”, “LoyaltyProgamCurrency”. “Account” Object.

“LoyaltyProgramMember”, “LoyaltyTier”, “LoyaltyMemberCurrency”. ‘Contact” and “Account” Object.

“LoyaltyProgramMember”. “LoyaltyMemberTier”, “LoyaltyMemberCurrency”. “Contact” and
“Account” Object.