[Aug-2023 Newly Released] 500-442 Dumps for CCEA Certified [Q16-Q33]

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[Aug-2023 Newly Released] 500-442 Dumps for CCEA Certified

Updated Verified 500-442 dumps Q&As – 100% Pass

NO.16 What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

The voice gateway may modify the digits presented to downstream devices.

The voice gateway provides IVR functionality in a Contact Center deployment.

The PSTN is responsible for delivering the inbound call to a voice gateway.

The PTSN is responsible for routing the call to the agent.

The voice gateway is responsible for routing the call to the agent.

NO.17 Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

ICM script

Skill Targets

Network VRU

Call type

Media routing domain

NO.18 Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Route Settings under Call Settings card

IVR Settings under Call Settings card

Device Configuration under Infrastructure Settings card

Miscellaneous under Call Settings card

NO.19 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

CCE Admin page

Domain Manager

Active Directory

Configuration Manager

NO.20 Which two steps are required to configure a Supervisor? (Choose two.)

assign the Supervisor to only one Team

assign the Supervisor to a Skill Group and Precision Queue

make sure the Supervisor has an Active Directory Account

ensure that “Is Supervisor” is checked

assign the Supervisor to a Precision Queue

NO.21 When is the IVR leg established in a CCE Call Flow?

when CVP establishes an HTTP link with the VXML Server

when CVP establishes an HTTP link with the Media Server

when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

when the Ingress Gateway delivers a SIP invite message to the CVP server

NO.22 What does Precision Routing use to determine if an agent is part of its pool?

Skills

Attributes

Expressions

Teams

NO.23 Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

configure Skill groups and Skill targets

configure Agent Desk Settings

configure Route teams and Skill targets

configure Agent Route Groups

configure the Administrators

NO.24 What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Script Editor

Call Trace

Reason Code

Workflow

Config Manager Tools

NO.25 What are two channels or features supported by ECE? (Choose two.)

TSMS

Chat

Courtesy Callback

Callback

NO.26 In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

ICM sends an Agent Label, which prompts a command to CVP.

ICM responds to the Route Request by running a Routing Script.

ICM responds to the Route Request by running an Administrative Script.

ICM sends a VRU Label, which prompts a command to CVP

NO.27 When is the IVR leg established in a CCE Call Flow?

when CVP establishes an HTTP link with the VXML Server

when CVP establishes an HTTP link with the Media Server

when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)

when the Ingress Gateway delivers a SIP invite message to the CVP server

NO.28 What is the suggested mechanism to offer coaching to agents by supervisors?

TeamMessage

Desktop chat

Whisper coaching

NO.29 Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Report Designer

Dashboard Administrator

Security Administrator

Report Definition Designer

Security Configuration Designer

NO.30 Which .bat file displays the status of the VXML server and the applications running?

ResumeApp.bat

Stalus.bat

Update.bat

Deploy.bat

NO.31 WhichVVBCLI command can set an individual media file to an expired state?

setVVBcache stale_cache_entries

show setVVBcache stale_cache_entry <cache_entry_url>

OutilsVVBcache stale_cache_entry <cache_entry_url>

setVVBcache stale_cache_entry <cache_entry_url>

NO.32 Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

Monitor

Edit

Browse

Quick Edit

NO.33 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

Wrap-up on Incoming, set to Required

Enable “Require Logout Reason”

Enable “Require Idle Reason”

Wrap-up on Outgoing, set to Required

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