Best ServiceNow CSA 2024 Training With 401 QA’s [Q196-Q216]

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Best ServiceNow CSA 2024 Training With 401 QA’s

ServiceNow CSA Certification Exam Questions

QUESTION 196
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Run Transform

Run Import

Import Dataset

Execute Transform

Schedule Transform

QUESTION 197
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers

Performance Analytics

Configuration Management (CMDB)

Financial Management

Discovery

Service Mapping

Explanation
Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications, databases, networks, and devices, and their relationships1. CMDB provides a single source of truth for IT assets and services, and supports IT service management processes1.
Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes2. Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes2.
Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce3. Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays them in a graphical interface3.
References
Configuration Management Database (CMDB) – ServiceNow1
Discovery – ServiceNow2
Service Mapping – ServiceNow3

QUESTION 198
What is the platform name for the User table?

u_users

sys_users

x_users

sys_user

QUESTION 199
What does Natural Language Query allow you to do on a list?

Automatically select a filter, based on keywords

Filter list by typing in a phrase

Predict the filter desired by the user

Speak to the condition builder

Set list filter, using audible commands

QUESTION 200
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

itil users

Any user with an article’s permalink

Any active user

No users

Users with kb_user role

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

QUESTION 201
What icon do you use to change the label on a Favorite?

Clock

Hamburger

Pencil

Three dots

Triangle.

Star

QUESTION 202
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

Network

Server

Client

Browser

Explanation
A policy that is applied to all data entered into the Platform is called a Data Policy. Data policies run on the server side and enforce data consistency by setting mandatory and read-only states for fields1.
ReferencesData policies

QUESTION 203
What are advantages of using Flow Designer? (Choose three.)

Supports advanced developers

Enables complicated scripting

Reduces technical debt

Less manual scripting

Smooth integration with 3rd party systems

QUESTION 204
A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

QUESTION 205
Which modules can you use to create a new table?
Choose 2 answers

Tables & Calumns

Schema Map

Dictionary

Tables

QUESTION 206
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Categories

Roles

User Criteria

Groups

QUESTION 207
What is specified in an Access Control rule?

Groups, Conditional Expressions and Workflows

Table Schema, CRUD, and User Authentication

Object and Operation being secured; Permissions required to access the object

security_admin

Reference:
https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance%20uses%20access%2

QUESTION 208
What do you call any component that needs to be managed in order to deliver services?

CSDM Items

CMDB

Configuration item

Service Offerings

Asset

QUESTION 209
To apply a UI Policy to all views, which field should be set to true in its definition record?

Inherit

Reverse if false

On lowed

Global

QUESTION 210
What information does the System Dictionary contain?

The human-readable labels and language settings

The definition for each table and column

The information on how tables relate to each other

The language dictionary used for spell checking

QUESTION 211
Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customizations from instance to
instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to
another instance

QUESTION 212
When importing data, what happens to imported rows, if no coalesce field is specified?

All rows are rejected from the import, as coalesce field is required.

All rows are treated as new records. No existing records are updated.

Duplicate rows are rejected from the import.

All rows are treated as new records, but errors will be flagged in the import log.

QUESTION 213
What do you activate when you want to add applications or functionality within your development instance?

App Package

Updated Pack

Patch

Plugin

App Updated Set

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/concept/c_ServiceNo

QUESTION 214
What setting allows users to view a Knowledge Base article even if the are not logged in?

The View All setting

The Allow role

The ESS role

The Public setting

QUESTION 215
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

report

workflow

event

task

QUESTION 216
Which tables are available by default in a ServiceNow instance?
Choose 3 answers

User

Incident

Item

Issue

Project

Task

Explanation
These tables are available by default in a ServiceNow instance because they are part of the core platform and are used to store essential data for users, incidents, and tasks. The other tables are not available by default, but can be created or activated by installing plugins or applications.
References1: Tables & Dictionary – Frequently asked Questions (FAQ) – ServiceNow2: ServiceNow – The List of All Tables (sys_db_object)3: How To Set A Default Field Value in ServiceNow? – The Snowball

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The ServiceNow CSA exam consists of 60 multiple-choice questions and must be completed within 90 minutes. The passing score for the exam is 70%, and the exam fee is $150. CSA exam can be taken online or at a ServiceNow testing center.

ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a highly respected certification that validates the skills and knowledge of professionals who work with ServiceNow, an enterprise IT service management platform. ServiceNow Certified System Administrator certification is a valuable asset for IT professionals who want to demonstrate their expertise and commitment to ServiceNow, and it is recognized by employers worldwide.

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