[Aug-2022] 1Z0-1038-21 Free Sample Questions to Practice One Year Update [Q13-Q30]

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[Aug-2022] 1Z0-1038-21 Free Sample Questions to Practice One Year Update

Download 1Z0-1038-21 exam with Oracle 1Z0-1038-21 Real Exam Questions

QUESTION 13
Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exportedmanually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge baseis updated.

QUESTION 14
A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

Admin HTML Editor

Contact HTML Editor

Global template

Quote template

QUESTION 15
Which six actions can have a null value?

Set SLAs

Set Agent

Set Assigned

Set Mailbox

Set Status

Set Fields

Set Product

Set Category

Set Queue

Set Disposition

QUESTION 16
Your customer has “Gold” level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the “Gold” SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

You have not activated the rules so the updated SLAs are not being applied.

Your site has been corrupted with the “Gold” SLA.

Updating the SLA will not automatically update the organization’s SLA instance.

The SLA reports will need to be modified to use the new SLA.

QUESTION 17
Which three statements are true about add-ins?

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

They can be designed to create visualcomponents and not perform any integrations.

They always run locally to access local data.

They always run locally on the machines on which the desktop application runs.

They are the visual areas of Oracle Service Cloud Agent Desktop.

They canbe added to the Custom Portal area of Oracle Service Cloud.

QUESTION 18
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

The agents cannot get to the pages where they can end the script.

There are no return events listed in the incident workflow for the script use.

There are no exit or finished events being triggered on the script pages.

QUESTION 19
Which two statements are true when working with add-ins in a Custom Object workspace?

It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

IGenericObject is the interface that is available with the add-in API for custom objects.

IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

QUESTION 20
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

Assign scores to the survey questions and set the status field based on the responses.

Schedule the survey on a daily basis.

Create a transactional survey.

Write a business rule to reopen the case.

Create a report for the survey scores.

Create a polling survey.

QUESTION 21
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

If a contact record does not exist, creating a contact record as captured by an agent from customers

If a contact record exists, loading details from the contact found in the incident workspace

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

Capturingall incident-associated CO data from customers

Allowing an agent to switch between workspaces by clicking the “Select Workspace” button

QUESTION 22
Which two statements are true about mailboxes?

Techmail isresponsible for pulling emails from single or multiple mailboxes.

Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

QUESTION 23
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

by configuring settings at the time of creation of the custom object

QUESTION 24
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

The profile to which the agent is assigned does not have the Interface Access checkbox selected.

The profile to which the agent is assigned does not have a navigation set assigned.

The profile to which the agent is assigned does not have the incident workspace assigned.

The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

QUESTION 25
Which four types are used by incidents queues?

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing

QUESTION 26
How frequently does Oracle release a new version of a product?

Once in four months

Once in six months

Once in three months

Every month

QUESTION 27
Examine these functions:
f1- apply() f2 – setup(), f3 – validate(), f4 – cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

f2, f5, f3, f1, f4

f1, f2, f5, f3, f4

f5, f2, f3, f4, f1

f2, f5, f1, f3, f4

f1, f2, f4, f3, f5

QUESTION 28
Which option should you useto create or configure queues?

Configuration > Application Appearance >Customizable Menus > System Menus

Configuration > Application Appearance > Customizable Menus > Custom Menus

Configuration > Site Configuration > Message Bases

Configuration> Site Configuration > Configuration Settings

QUESTION 29
Which statement is true about the JavaScript API?

It cannot be used in Custom Object workspaces.

It is available when you use the Connect Common Object Model CCOM for API operations.

It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

It comes with in-built exception handling.

QUESTION 30
Which two statements are true about linking products, categories, and dispositions?

Product-category linkingrestricts customers from searching on the Customer Portal.

A leaf product’s links are inherited from its parent product.

Links can be created only between the parent levels of products, categories, and dispositions.

Product-category linking is independent of product-disposition linking.

Links can be automatically created to categories and dispositions based on answers an incidents.

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